After-sales service
We are here to support you if you have any complaints, technical questions, or need help with troubleshooting.
Support from start to finish
Our customer service and after-sales departments are more than happy to advise and assist you with any project, no matter how small or large. So please feel free to reach out and we’ll walk the road to a sustainable indoor climate together!
NB. Unfortunately, our technical team are unable to assist end users directly as we have no details or visibility of the product/site/installation. Whilst we cannot recommend a specific service technician, we suggest you source a suitably qualified heating engineer in your area, eg Gas Safe registered for gas appliances. FAQs and product videos are available on our Knowledge Hub.
FAQ about after-sales service
Here you will find answers to the most frequently asked questions regarding our after-sales services.
Please contact our customer service team on 0330 041 5474 and they will be happy to assist you.
You can order spare parts from any of our stockists. If you need help in identifying any parts, please use the contact us form.